Open conversations
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Contacts
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Agents
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Your role
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Recent activity
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Quick actions
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How did that call go?
Recent calls
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Prefer a pop-out phone?
The DeskMate Phone Chrome extension rings even when this tab is closed — with call waiting, favorites, voicemail, and click-to-call on other sites.
Download extension| Direction | Contact / number | When | Duration | Outcome | Recording |
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No calls match your filters.
Every recorded call — play inline or download. Recording is controlled in Settings → Voice & Recording.
Select a conversation
Pick a conversation to view its full timeline (calls + messages).
No conversation selected.
| Contact | Reach |
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No contacts yet.
Live overview — refreshes every 5 seconds.
Live calls — monitor (silent), whisper (agent only), or barge (join)
No active calls.
Agents
Queues
People on your site right now.
| Visitor | Location / IP | Current page | Browser | Last seen |
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No active visitors. They appear here when the chat widget is loaded on your site.
Explore — custom report
Ticket volume
Status breakdown
SLA & satisfaction (% met)
Agent performance
Live chat
Chats handled per agent
Client tenants you manage as the platform owner.
| Organization | Slug | Users | Conversations | Status | Team | Actions |
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Billing this month
| Tenant | Calls / min | SMS | Numbers | Seats | Est. bill |
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